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Rainfall Health

Legal

Privacy Policy

Effective Date: January 1, 2024

Last Updated: January 1, 2024

1. Introduction

Rainfall Health ("Company," "we," "us," or "our") is committed to protecting the privacy and security of your personal information and protected health information (PHI). This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, use our platform, or otherwise interact with our services.

2. HIPAA Compliance

As a business associate under the Health Insurance Portability and Accountability Act (HIPAA), Rainfall Health maintains strict compliance with all applicable privacy and security regulations. We implement administrative, physical, and technical safeguards to protect PHI in accordance with HIPAA requirements.

3. Information We Collect

We may collect the following types of information:

  • Personal Information: Name, email address, phone number, job title, and organization details provided through contact forms, demo requests, or account registration.
  • Protected Health Information (PHI): Health-related data processed through our platform on behalf of covered entities, as governed by Business Associate Agreements.
  • Usage Data: Information about how you interact with our website and platform, including IP address, browser type, pages visited, and access times.
  • Cookies and Tracking Technologies: We use cookies and similar technologies to enhance your experience and analyze website usage.

4. How We Use Your Information

We use collected information to:

  • Provide, maintain, and improve our services
  • Support treatment, payment, and healthcare operations on behalf of covered entities
  • Respond to inquiries and provide customer support
  • Send communications about our services, updates, and industry developments
  • Ensure compliance with regulatory requirements
  • Conduct quality improvement and analytics

5. Data Security

We implement industry-standard security measures including encryption, access controls, audit logs, and regular security assessments. Our platform maintains SOC 2 Type 1 compliance, demonstrating our commitment to security, availability, and confidentiality.

6. Your Rights

You have the right to:

  • Access your personal information
  • Request corrections to inaccurate data
  • Request deletion of your personal information (subject to legal requirements)
  • Opt out of marketing communications
  • Receive privacy notices and breach notifications as required by law

7. Breach Notification

In the event of a breach of unsecured PHI, we will notify affected individuals and the Department of Health and Human Services (HHS) in accordance with HIPAA breach notification requirements.

8. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the new policy on our website with an updated effective date.

9. Contact Us

If you have questions about this Privacy Policy or our data practices, please contact us at:

Rainfall Health
Email: info@rainfallhealth.com